Last updated: 21/01/2026
When joining the Rosebury Vets Health Plan you are accepting these terms and conditions. It is important to read them carefully, and please ask a member of staff if you have any queries.
If you would like a copy of these terms and conditions in larger print - please ask at reception.
1. The Health Plan is a rolling annual preventative healthcare programme. The Health Plan is not an insurance policy.
2. Membership of the agreement constitutes an agreement between you and Rosebury Vets LTD. Membership and benefits are not transferable to another practice.
3. You will receive discounted products and services during the course of your membership including, but not limited to, vaccines and flea / worming / tick treatments and a full health check with one of our vets. Full details of what is included are available from the practice.
4. The fee for your pet will be determined by its species, age and weight.
5. Your pet can still receive treatment outside the scope of the Health Plan and this will be charged in accordance with the practice's normal fees, terms and conditions.
6. These Health Plan terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in the Health Plan. That literature forms part of these terms and conditions.
7. Your responsibilities - you are responsible for following our vets' and nurses' guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Health Plan. If we are unable to maintain your pet's health because you haven't followed guidance or attended the practice, we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.
8. Your membership fees will be collected by Direct Debit on a monthly basis.
9. We use Go Cardless to collect Direct Debits on our behalf, and your bank statements will show a payment to Go Cardless on behalf of Rosebury Vets. For the avoidance of doubt, your agreement is with Rosebury Vets LTD. Go Cardless merely provide support to the practice, which includes transferring your payments.
10. Membership for each pet will renew automatically on the anniversary of the date that your pet joined the Health Plan.
11. We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days' notice of any change in fees as a result of our annual review.
12. In between our annual fees review, your pet's monthly fees may also change as your pet's age / weight change. A change in fees due to a change in weight / age will take effect as soon as is reasonably practical. This applies to both increases and decreases in weight.
13. Failed Direct Debit payments, for example because of a lack of available funds, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £10 for each failed payment. This administration charge will be added to your account.
14. After a failed Direct Debit payment, we will re-present our payment request to your bank after 3-5 working days.
15. If the second payment request also fails, a second administration charge may be added to your account. We will make a third and final payment request after a further 3-5 working days. If this payment request is unsuccessful, your Health Plan membership will be cancelled automatically and your pet will no longer receive the associated benefits and discounts.
16. If your Health Plan membership is cancelled automatically because of failed Direct Debits, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.
17. Ending our agreement / cancelling your membership
18. Unpaid bills relating to your membership fees, treatment received or medicines dispensed will be handled in accordance with our standard terms and conditions (available on request) and may be referred to a third-party debt collection agency
19. Notice
20. Should you ever have cause to complain about the service you receive, please follow the practice's normal complaints procedure (available on request).
Go Cardless is a company registered in England and Wales with company number 07495895 and registered office at Sutton Yard, 65 Goswell Road, London, EC1V 7EN.
Rosebury Vets LTD is a limited company registered in England and Wales with company number 16305251 and registered office at Rosebury Vets, Unit E3, Rosebury Business Park, 44 Brampton Road, Eastbourne, East Sussex, BN22 9AQ.
